Schedule a Demo
Schedule a Demo


The Home Shopper Experience

Browse the Builder Website

While visiting the builder’s website, the home shopper sees available home listings. Where self-guided tours are available, they’ll see a “Schedule a Self Tour” button. They’ll select the button for the home they’d like to tour.

Schedule a Self Tour

New Users

Step 1
Choose a Date and Time

Step 2
Accept Terms & Conditions

Step 3
Verify Identity
(Photo ID or Credit Card)

Step 4
Create a Password

Existing Users

Step 1
Choose a Date and Time

Step 2
Accept Terms & Conditions

Schedule Additional Tours

After scheduling the first tour, home shoppers will be shown additional homes within the community and asked whether they’d like to schedule more tours during their visit.

Confirmation Email/Text

Upon successfully scheduling a self-guided tour, the home shopper will receive confirmation via email and text with details about the tour, including the address, time and entry code.

Reminder Email/Text

Prior to their scheduled tour, the home shopper will receive a reminder email and text.

Tour-in-Progress Text

Shortly after arriving for their tour, the home shopper will receive a text message, encouraging them to reach out to the sales team during or after their tour.

On-Demand Information

With UTour Voice, home shoppers can use Amazon Alexa to ask questions about the home or community, launch Smart Home features or use live video to connect with a salesperson. And with our in-home chatbot, they can ask questions via text on their smartphone and receive real-time, automated responses.

Follow-Up Emails/Texts

In the days following their tour, the home shopper will receive, via email and text, an invitation to complete a post-tour survey, as well as two additional emails encouraging them to reach out to the sales team to take the next steps in the homebuying process.

Missed Tour Email/Text

If a home shopper does not show up for their scheduled tour, they’ll receive an email and text inviting them to reschedule the tour or reach out to the sales team.