Browse the Builder Website
While visiting the builder’s website, the home shopper sees available home listings. Where self-guided tours are available, they’ll see a “Schedule a Self Tour” button. They’ll select the button for the home they’d like to tour.
Schedule a Self Tour
New Users
Step 1
Choose a Date and Time
Step 2
Accept Terms & Conditions
Step 3
Verify Identity
(Photo ID or Credit Card)
Step 4
Create a Password
Existing Users
Step 1
Choose a Date and Time
Step 2
Accept Terms & Conditions
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Schedule Additional Tours
After scheduling the first tour, home shoppers will be shown additional homes within the community and asked whether they’d like to schedule more tours during their visit.
Confirmation Email/Text
Upon successfully scheduling a self-guided tour, the home shopper will receive confirmation via email and text with details about the tour, including the address, time and entry code.
Reminder Email/Text
Prior to their scheduled tour, the home shopper will receive a reminder email and text.
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Tour-in-Progress Text
Shortly after arriving for their tour, the home shopper will receive a text message, encouraging them to reach out to the sales team during or after their tour.
On-Demand Information
With our Self-Tour Assistant, home shoppers can use Amazon Alexa to ask questions about the home or community, launch Smart Home features or use live video to connect with a salesperson. The Self-Tour Assistant also lets shoppers ask questions via text on their smartphone and receive real-time, automated responses.
Follow-Up Emails/Texts
In the days following their tour, the home shopper will receive, via email and text, an invitation to complete a post-tour survey, as well as two additional emails encouraging them to reach out to the sales team to take the next steps in the homebuying process.
Missed Tour Email/Text
If a home shopper does not show up for their scheduled tour, they’ll receive an email and text inviting them to reschedule the tour or reach out to the sales team.
UTour Notifications to Home Shopper
SMS Text Message
Tour Confirmation
{builderName} is confirming your tour of {tourPropertyAddress}, {tourPropertyCity}, {tourPropertyState} {tourPropertyZip}. Visit the home on {tourDate} any time from {tourTimeRange} and use the PIN code {tourCode} for access. Enjoy your tour!
UTour Notifications to Home Shopper
SMS Text Message
Tour Missed — Reschedule Option
It looks like you missed your scheduled self-guided tour of the {tourPropertyPlan} at {communityName} today. We’re sorry you weren’t able to make it. You can always visit our website to schedule another tour at a better time!
UTour Notifications to Home Shopper
SMS Text Message
Tour Missed — Extend Tour Time?
It looks like you haven't begun your tour of {tourPropertyAddress}, {tourPropertyCity}, {tourPropertyState}, {tourPropertyZip} that was scheduled from {tourTimeRange}. If you would still like to tour this home but need more time, please click the link below to extend your tour time. {LINK}
UTour Notifications to Home Shopper
SMS Text Message
Tour Cancellation
Your cancellation request has been received. We're sorry you decided to cancel your tour of the {tourPropertyPlan} at {communityName}. You can always visit our website to schedule another tour at a more convenient time! Feel free to call at {communitySalesPhone} if we can be of any assistance.
UTour Notifications to Home Shopper
SMS Text Message
Tour Started — Salesperson Intro
Hi, I'm {userFullName} from {builderName}. Thank you for visiting the {tourPropertyPlan}. If you have any questions during your tour, you can contact me anytime during your tour. Feel free to call at {communitySalesPhone} or email me at {communitySalesEmail}.
UTour Notifications to Home Shopper
SMS Text Message
Tour Completed
Thank You for Visiting. We hope your tour of the {tourPropertyPlan} at {tourPropertyAddress} was everything you imagined. If you have questions or you're ready to discuss next steps, please call me at {communitySalesPhone} or email me at {communitySalesEmail}.
