Add UTour Technology
to Your Homes
Select the homes that will be available for self-guided tours. Install the digital locks and ensure that each is functioning properly. UTour can guide your team on the installation process or we can handle the installation for you
Add UTour Homes to Your Website
Provide UTour with your available home listings. This can be done in one of two ways:
You can provide us with a data feed so that your homes will be automatically updated in the UTour content management system.
You can manually add each new home into the CMS.
Provide UTour with your available home listings. This can be done in one of two ways:
Prepare Your Team for
Upcoming Tours
Select your team members who will receive notifications and automated reports related to scheduled and completed self-guided tours.
Notifications include: Tour Scheduled, Tour Reminder, Missed Tour and Tour Complete. You’ll also need to assign a sales team member to be available by phone should home shoppers need to reach them during the tour.
Review Post-Tour Information
Following each tour, your team will receive a detailed report of the home shopper’s interaction with the home. You can also review visitor information via your Builder Dashboard or your CRM, if integrated.
Execute Post-Tour
Nurture Campaign
After a tour is completed, UTour will send an email and text inviting the home shopper to complete a post-tour survey. UTour will also send two additional emails and texts inviting the home shopper to reach out to your sales team. Following those messages, you can proceed with your preferred prospect-nurturing campaign.
UTour Notifications to Home Shopper
SMS Text Message
Tour Confirmation
{builderName} is confirming your tour of {tourPropertyAddress}, {tourPropertyCity}, {tourPropertyState} {tourPropertyZip}. Visit the home on {tourDate} any time from {tourTimeRange} and use the PIN code {tourCode} for access. Enjoy your tour!
UTour Notifications to Home Shopper
SMS Text Message
Tour Missed — Reschedule Option
It looks like you missed your scheduled self-guided tour of the {tourPropertyPlan} at {communityName} today. We’re sorry you weren’t able to make it. You can always visit our website to schedule another tour at a better time!
UTour Notifications to Home Shopper
SMS Text Message
Tour Missed — Extend Tour Time?
It looks like you haven't begun your tour of {tourPropertyAddress}, {tourPropertyCity}, {tourPropertyState}, {tourPropertyZip} that was scheduled from {tourTimeRange}. If you would still like to tour this home but need more time, please click the link below to extend your tour time. {LINK}
UTour Notifications to Home Shopper
SMS Text Message
Tour Cancellation
Your cancellation request has been received. We're sorry you decided to cancel your tour of the {tourPropertyPlan} at {communityName}. You can always visit our website to schedule another tour at a more convenient time! Feel free to call at {communitySalesPhone} if we can be of any assistance.
UTour Notifications to Home Shopper
SMS Text Message
Tour Started — Salesperson Intro
Hi, I'm {userFullName} from {builderName}. Thank you for visiting the {tourPropertyPlan}. If you have any questions during your tour, you can contact me anytime during your tour. Feel free to call at {communitySalesPhone} or email me at {communitySalesEmail}.
UTour Notifications to Home Shopper
SMS Text Message
Tour Completed
Thank You for Visiting. We hope your tour of the {tourPropertyPlan} at {tourPropertyAddress} was everything you imagined. If you have questions or you're ready to discuss next steps, please call me at {communitySalesPhone} or email me at {communitySalesEmail}.
