Frequently Asked Questions

UTour includes two identity verification options for all UTour visitors: Credit card verification or government-issued photo ID document (i.e., a current passport, current driver’s license issued by a state DMV, current US military ID card, etc.).

Providing a credit card number allows us to verify the visitor’s identity before scheduling a tour. Visitors are not charged for touring a home and UTour does not retain the visitor’s information after their identity has been verified.

If a UTour visitor does not wish to use a credit card to verify their identity, they can use a government-issued photo ID document to confirm their identity. The accepted forms of photo ID are those issued by government authorities, such as state-issued driver's licenses, United States military identity cards and passports.

No. Visitors only verify their identity once when they initially create an account prior to scheduling their first tour. Registered UTour visitors will not need to repeat the identity verification process for future tours.

No, all tours are private and self-guided. However, visitors will be provided with contact information to reach a sales manager should they have questions or want to schedule an appointment to discuss next steps.

Each tour is scheduled for one hour. The access code will be able to unlock the home at the scheduled start time. It will cease to be valid one hour after the scheduled start of the tour.

Yes, if multiple UTour homes are available in a community, the visitor can schedule multiple home tours and the visitor will receive a unique code to unlock each home.

The hours of availability for visitors to schedule a UTour self-guided tour are at the discretion of the homebuilder, and the builder has the ability to manage the availability hours of each home within the UTour Builder Module. UTour recommends that tour availability begin no earlier than 6am, with 8pm for the last available tour time.

Yes, the UTour platform automatically sends email notifications to your sales team the moment a registered user schedules a self-guided tour. Additionally, your sales team is notified when the visitor has utilized their access code to unlock the door, notifying you that the home shopper is in the home.

There is no limit to the recipient list of visitor notifications. You can include as many team members as you wish to be notified of visitor activity.

Yes, our UTour Builder Platform includes a fully responsive content management system, complete with a reporting dashboard with filterable analytics on tours and visitors. Metrics include total tours scheduled, total tours held, most active days/times, most active homes and communities, as well as individual visitor reporting such as tour duration and voice engagement questions. Additionally, tour and visitor reports can be sent automatically via email to your team.

UTour will work with the major lock manufacturers of Z-Wave smart locks, including Schlage, Yale and Kwikset. The locks used in our platform are not proprietary and can be sourced through your existing trade partners and vendors. UTour can also provide the locks for you if desired for an additional fee.

No, if you intend to sell the home with the existing Z-Wave lock that was used for the self-guided tours, you do not have to remove that lock when the home sells. UTour's technology is included in a reusable hub device that provides cellular access to a singular Z-Wave lock and provides WiFi access for Amazon Alexa. Thus, once the home sells, you simply move the hub device to another model or inventory home for sale. There are no codes to clear on the Z-Wave lock and you will not have the burden of uninstalling the lock.