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Automated
Notifications

The UTour platform is designed to initiate a series of automated notifications — to customers and builder sales teams — once specific actions are taken. These notifications ensure everyone is informed, engaged and connected throughout the self-guided tour process.

Tour Scheduled

Home shopper schedules tour(s) via UTour scheduling site

Voice Experience Information

Sent 5 minutes after the Tour Confirmation email for homes that have UTour Access and Voice

UTour Notifications to Home Shopper

Email
Voice Experience Information

UTour Notifications to Internal Staff

No notifications are sent to Internal Staff at this time.

Tour Reminder

Sent 1 hour prior to the tour start time

UTour Notifications to Internal Staff

SMS Text Message
Tour Reminder

Email
Tour Reminder

Reschedule Option

After 30 minutes into scheduled tour time the home shopper has NOT accessed the home — and another shopper has scheduled a tour immediately following this shopper's tour time — this notification is sent

Extend Time Option

After 30 minutes into scheduled tour time the home shopper has NOT accessed the home — and there is NOT a tour currently scheduled after this shopper's tour time — this notification is sent

UTour Notifications to Home Shopper

SMS Text Message
Extend Time Option

Tour Canceled

Home shopper has canceled the tour

UTour Notifications to Internal Staff

SMS Text Message
Tour Canceled

Email
Tour Canceled

Tour Started

Home shopper uses the digital code to access the home triggering this notification to Internal Staff team

UTour Notifications to Home Shopper

No notifications are sent to the Home Shopper at this time.

UTour Notifications to Internal Staff

SMS Text Message
Tour Started

Email
Tour Started

Salesperson Introduction

Within minutes of arrival, this notification is sent to the shopper via text only

UTour Notifications to Internal Staff

No notifications are sent to Internal Staff at this time.

TourRTX Chatbot

If TourRTX is enabled in the home, the chatbot will send a follow-up text message to the home shopper

UTour Notifications to Home Shopper

SMS Text Message
TourRTX Chatbot

UTour Notifications to Internal Staff

No notifications are sent to Internal Staff at this time.

Tour Ending —10 Minute Reminder

This message is sent to the home shopper 10 minutes before their tour ends

UTour Notifications to Home Shopper

SMS Text Message
Tour Ending —
10 Minute Reminder

UTour Notifications to Internal Staff

No notifications are sent to Internal Staff at this time.

Tour Ending —5 Minute Reminder

This message is sent to the home shopper 5 minutes before their tour ends

Tour Time Expired

If the tour time is over and the home shopper has not exited the home, this notification is sent

UTour Notifications to Home Shopper

No notifications are sent to the Home Shopper at this time.

Tour Completed

Once the end time of the scheduled time is reached, this notification is sent

Post Tour Actions

These actions occur 1 hour after the tour has been completed

UTour Notifications to Home Shopper

Email
Salesperson
Follow-Up

UTour Notifications to Internal Staff

No notifications are sent to Internal Staff at this time.

Home No Longer Available

If a home’s self-touring function is disabled, this notification will inform home shoppers that their tour has been canceled and instruct them on where they can self-tour other homes

UTour Notifications to Internal Staff

No notifications are sent to Internal Staff at this time.