Tour Scheduled
Home shopper schedules tour(s) via UTour scheduling site
Alexa Experience Information
Sent 5 minutes after the Tour Confirmation email for homes that have the Self-Tour Assistant
UTour Notifications to Home Shopper
Email
Alexa Experience Information
UTour Notifications to Internal Staff
No notifications are sent to Internal Staff at this time.
Tour Reminder
Sent 1 hour prior to the tour start time
Reschedule Option
After 30 minutes into scheduled tour time the home shopper has NOT accessed the home — and another shopper has scheduled a tour immediately following this shopper's tour time — this notification is sent
Extend Time Option
After 30 minutes into scheduled tour time the home shopper has NOT accessed the home — and there is NOT a tour currently scheduled after this shopper's tour time — this notification is sent
UTour Notifications to Home Shopper
SMS Text Message
Extend Time Option
Tour Canceled
Home shopper has canceled the tour
Tour Started
Home shopper uses the digital code to access the home triggering this notification to Internal Staff team
UTour Notifications to Home Shopper
No notifications are sent to the Home Shopper at this time.
Salesperson Introduction
Within minutes of arrival, this notification is sent to the shopper via text only
Tour Started — Salesperson Intro
SMS Text Message
Tour Started — Salesperson Intro
UTour Notifications to Internal Staff
No notifications are sent to Internal Staff at this time.
Self-Tour Assistant
If the Self-Tour Assistant is enabled in the home, it will send a follow-up text message to the home shopper
UTour Notifications to Home Shopper
SMS Text Message
Self-Tour Assistant
UTour Notifications to Internal Staff
No notifications are sent to Internal Staff at this time.
Tour Ending —10 Minute Reminder
This message is sent to the home shopper 10 minutes before their tour ends
UTour Notifications to Home Shopper
SMS Text Message
Tour Ending —
10 Minute Reminder
UTour Notifications to Internal Staff
No notifications are sent to Internal Staff at this time.
Tour Ending —5 Minute Reminder
This message is sent to the home shopper 5 minutes before their tour ends
UTour Notifications to Home Shopper
SMS Text Message
Tour Ending —
5 Minute Reminder
UTour Notifications to Internal Staff
SMS Text Message
Tour Ending —
5 Minute Reminder
Email
Tour Ending —
5 Minute Reminder
Tour Time Expired
If the tour time is over and the home shopper has not exited the home, this notification is sent
UTour Notifications to Home Shopper
No notifications are sent to the Home Shopper at this time.
Tour Completed
Once the end time of the scheduled time is reached, this notification is sent
Post Tour Actions
These actions occur 1 hour after the tour has been completed
UTour Notifications to Home Shopper
Email
Salesperson
Follow-Up
UTour Notifications to Internal Staff
No notifications are sent to Internal Staff at this time.
Home No Longer Available
If a home’s self-touring function is disabled, this notification will inform home shoppers that their tour has been canceled and instruct them on where they can self-tour other homes
UTour Notifications to Home Shopper
SMS Text Message
Home No Longer
Avail.
Email
Alternate Homes
Avail.
Email
Alternate
Communities Avail.
UTour Notifications to Internal Staff
No notifications are sent to Internal Staff at this time.
UTour Notifications to Home Shopper
SMS Text Message
Tour Confirmation
{builderName} is confirming your self-guided tour(s) of {tourPropertyAddressList} at {communityName} on {tourDate} from {tourTimeRange}. When you arrive at each home use the access code {tourCode} to unlock the front door and enter the home(s).
UTour Notifications to Home Shopper
SMS Text Message
Extend Tour Time?
It looks like you haven't begun your tour of {tourPropertyAddress}, {tourPropertyCity}, {tourPropertyState}, {tourPropertyZip} that was scheduled from {tourTimeRange}. If you would like to tour this home but need more time, please click the link below to extend your tour time. [LINK]
UTour Notifications to Home Shopper
SMS Text Message
Tour Cancellation
It looks like you cancelled your scheduled UTour of the {tourPropertyPlan} at {communityName}. We're sorry you weren't able to make it. You can always visit our website to schedule another tour at a more convenient time! Feel free to call at {communitySalesPhone} if we can be of any assistance.
UTour Notifications to Home Shopper
SMS Text Message
Tour Started — Salesperson Intro
Hi {visitorFirstName}, I'm {tourSalesName} from {builderName}. Welcome to your self-guided tour(s) of the {tourPropertyPlanAndAddressList}. If you have any questions during your tour, feel free to contact me at {tourSalesPhone} or {tourSalesEmail}.
UTour Notifications to Home Shopper
SMS Text Message
Tour Completed
Hi {visitorFirstName}, thanks for visiting {communityName} and self-touring {tourPropertyPlanAndAddressList}. I hope the home(s) met your expectations. If you have questions or you're ready to discuss next steps, please contact me at {tourSalesPhone} or {tourSalesEmail}. I’m here to help.
UTour Notifications to Home Shopper
SMS Text Message
Tour Ending — 10 Minute Reminder
This is a reminder that your self-tour of {tourPropertyAddress}, {tourPropertyCity}, {tourPropertyState} {tourPropertyZip} will end in 10 minutes. Please exit the home no later than {tourEnd} as other tours are scheduled and the alarm will be activated.
UTour Notifications to Home Shopper
SMS Text Message
Tour Ending — 5 Minute Reminder
This is a reminder that your self-tour of {tourPropertyAddress}, {tourPropertyCity}, {tourPropertyState} {tourPropertyZip} will end in 5 minutes. Please exit the home no later than {tourEnd} as other tours are scheduled and the alarm will be activated.
UTour Notifications to Internal Staff
SMS Text Message
Tour Ending — 5 Minute Reminder
{userFullName} only has 5 minutes remaining in their self-tour of the {tourPropertyPlan} at {tourPropertyAddress} in {communityName}. We have sent a text message to {userFullName} as a reminder to exit the home by the allotted end time of their tour.
UTour Notifications to Internal Staff
SMS Text Message
Tour Time Expired
{userFullName}’s self-tour time has expired and they have not exited the home at {tourPropertyAddress} in {communityName}. Please contact the visitor at [userPhone] or [userEmail] or visit the {tourPropertyPlan} at {tourPropertyAddress} to assess the situation.
UTour Notifications to Home Shopper
SMS Text Message
Home No Longer Available
The home at {tourPropertyAddress}, {tourPropertyCity}, {tourPropertyState} {tourPropertyZip} is no longer available to self-tour. Your scheduled tour on {tourDate} from {tourTimeRange} has been canceled. {tourOtherHomesMessageWithUrl}
UTour Notifications to Home Shopper
SMS Text Message
Deleted Visitor Cancellation
Your self-tour of {tourPropertyAddress}, {tourPropertyCity}, {tourPropertyState} {tourPropertyZip} scheduled for {tourDate} from {tourTimeRange} has been canceled. Please contact {builderName} directly at {communitySupportPhone} for more information.
